What are the different types of customer requests?

Open & Scan

Open & Scan is a customer request in which the mail is opened and scanned. This lets the customer know the contents of the mail item.

For assistance an Open & Scan Request - Click Here

Recycle

No Charge

A Recycle request is when the customer wishes to discard their mail item. This is typically done when the mail item does not contain sensitive information.

For more information on the Recycle Request - Click Here

Shred

$1 per item for the first 10 pages, then $0.15 cents per additional page.

A Shred request is when the customer wishes to discard their mail but also dispose of its packaging and contents. This is typically requested when the mail item contains personal or sensitive information.

For a tutorial on how to process a Shred Request - Click Here

Shipment

A Shipment request is when a customer requests the delivery of their scanned mail items to a specified address. The customer provides the complete destination address and selects the preferred shipping method to ensure proper delivery.

For a tutorial on how to process a Shipment Request - Click Here

Rescan

A Rescan request is sent when the mail item scanned and upload Image may be too blurry, not correctly orientated or not cropped correctly.

For a tutorial on how to process a Rescan Request - Click Here

Pickup

A Pickup request is when the customer either sets an appointment or is claiming that they have already received certain mail items.

For a tutorial on how to process a Pickup Request - Click Here

Consolidation

A Consolidation request is you want to consolidate multiple mail items into one mail item.

For a tutorial on how to request a Consolidation - Click Here

Approve Forms

The Approve Forms request is when a customer has completed their 1583 Form and it needs to be reviewed for approval or denial.

For a tutorial on how to process an Approve Forms Request - Click Here