How do I edit an existing mail item?
What Device are you using?
Web Page
1.) First, select the Mail tab at the top of the page highlighted in RED.
2.) Second, select the Mail Management menu at the left of the page highlighted in Yellow.
3.) Finally, select the Assigned Mail tab in the center of the page, highlighted in GREEN.
4.) Select the mail item that needs to be edited, highlighted in RED. This will bring a drop-down window that has a picture of the Scanned & Uploaded mail item.
5.) Select the Info tab Highlighted in GREEN.
6.) Select the Edit button at the bottom right, highlighted in RED.
Note: If you do not see the blue Edit button, this is likely because the mail item is either in a pending request, or has another status and can no longer be edited. To fix an item that cannot be edited, you will need to press the Return button and reassign the mail item (found in your Returns menu).
7.) The information on the left, highlighted in RED can be adjusted as needed.
8.) When finished, select the Save button highlighted in YELLOW to save any changes.
iOS Application
1.) Select the Navigation menu highlighted in RED.
2.) Select the Mail Management tab highlighted in RED.
3.) Step Three
- Select the Assigned Mail tab highlighted in RED.
2.) Enter the customer's PMB# in the search field, highlighted in YELLOW.
3.) Select Show More Details on the mail item that needs to be edited. Highlighted in GREEN.
4.) Select the Edit button highlighted in RED.
5.) Step Five
1.) Edit any information that needs to be changed, highlighted in RED.
2.) Select the Done button highlighted in GREEN when finished. This will save any changes.
Android Application
1.) Select the Navigation Menu highlighted in RED.
2.) Select the Mail Management button highlighted in RED.
3.) Step Three
Note: For this example, PMB# 999 is being used. This customer's name is "PostScan Mail".
1.) Select the Assigned Mail tab highlighted in RED.
2.) Enter the customer's PMB# into the search field, highlighted in YELLOW.
3.) Select the Show More Details tab highlighted in GREEN.
4.) Select the Edit button.
5.) Step Five
1.) Edit any information that needs to be changed in the fields highlighted in RED.
2.) Select the Done button highlighted in GREEN to complete and save any changes.